When a difficult conversation became possible again.
This case study follows a conversation that had been postponed for a long time — not because it was unimportant, but because both sides knew how quickly it could become hurtful, heated, or final.
A difficult conflict is given a safe, structured space where both sides can be heard and concrete agreements become possible again.

This case study follows a conversation that had been postponed for a long time — not because it was unimportant, but because both sides knew how quickly it could become hurtful, heated, or final.